Help Center

On our Cushion Cover product pages, the price is for the cover only, with the option to add a matching insert in your chosen standard size. Products named Cushion with Insert already include the cover and a matching insert.

Check the selected size, insert option and total on the product page before adding to your cart. Prices are shown in your selected currency.

Our square designs come in 45 × 45, 50 × 50 and 60 × 60 cm. Our lumbar designs come in 50 × 30 and 60 × 40 cm. Check the size options for your chosen design before ordering.

Look for Material & finish or Cushion cover materials on the product page. The front, back and any separate panels or trim are listed for that design. Care guidance appears separately in the Care section.

Yes. Our decorative cushion covers use concealed YKK zippers, so the cover can be removed from the insert.

Our cushion covers and matching inserts are made in China.

Yes. Buy four or more cushions and save 15%, applied automatically. You can mix designs and standard sizes, with or without inserts. A cover with an insert counts as one cushion, not two.

We offer free standard shipping to the United Kingdom, the United States, Canada, all 27 European Union countries, and Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. We currently accept delivery orders only for these destinations.

View shipping information.

Standard-size orders are dispatched from Hangzhou, China, within 3 calendar days after payment is confirmed. Dispatch means your parcel has been handed to the carrier; it is not the arrival date. Custom-size timing is confirmed with your quotation.

For standard-size orders delivered to the United States, the United Kingdom or the European Union, estimated delivery is 5–10 business days after payment is confirmed. This includes order processing and transit time. Business days are Monday to Friday, excluding public holidays. For Canada and the Gulf countries, delivery time after dispatch depends on the destination and carrier. Custom-size timing is confirmed in your quotation. If you need your order by a particular date, email us before ordering so we can check the delivery arrangements with you.

We send a shipping confirmation email when your order is dispatched, including tracking information when available. For help with an order, email our team with your order number.

Yes, by quotation. Email us with the design name, dimensions and quantity you need. We will confirm the price, production and dispatch timing before you order. Custom sizes cannot be purchased directly at a standard-size price.

Items genuinely made to your individual measurements or personalised specifications are excluded from change-of-mind returns. Choosing an ordinary standard size does not make an item custom-made. Your rights still apply if a custom product is faulty, damaged or does not match the agreed specifications.

Visit Returns & Support.

Care depends on the design. Covers containing polyurethane (PU) should be wiped clean with a damp cloth only and must not be washed. For other designs, please contact us with the design name before cleaning.

For eligible standard-size items, notify us within 30 calendar days after delivery. If your order arrives in separate parcels, the period starts when the last item in that order arrives.

Use Returns & Support or email support@varenzohome.com with your order number and the items concerned. A clear email is sufficient notice; you do not need to wait for approval. Full eligibility and timing details are on our support page.

Send them back within 14 days of notifying us. Include all parts of the item you are returning and your order number, use the original packaging where possible or equivalent protective packaging, and keep proof of posting. We recommend a tracked service.

See Returns & Support for return instructions and conditions.

Returns go to Hangzhou, China. For change-of-mind returns, you arrange and pay the international return postage. We do not charge a restocking fee. For faulty, damaged or incorrect items, we cover necessary and reasonable return postage; contact us before paying for it.

View return details.

Email us with your order number and the item concerned so we can arrange an appropriate solution. For a missing item, tell us which parcel you received. Photos are helpful if you can provide them.

You can also start at Returns & Support.

For standard-size items that have not shipped, you can request cancellation through your customer account or by email. Start at Returns & Support and include your order number.

If the parcel has already shipped, contact us for the next steps; your applicable cancellation and return rights continue to apply. For a custom-made order, contact us to discuss your particular order and specifications.

Refunds go to your original payment method for the amount paid, including any discount. We aim to issue them within five business days after receiving and checking your return, subject to any earlier legal deadline. Your bank or payment provider may take additional time to display the refund.

For statutory cancellations, refunds are made without undue delay and within 14 days of notification. Where permitted, we may wait for the goods or proof that they have been sent back, whichever arrives first. See refund details.